Terms & Conditions

Last updated: September 15, 2024

Welcome to Custom Thread, operated by Custom Thread Company. By accessing or using our website located at https://customthread.org, creating an account, or purchasing any goods, items, or services, you agree to be bound by the following terms and conditions. If you do not agree to these terms, please do not use our website or services.

1. Account Creation and Responsibilities

• To access certain features of our website, including placing orders and participating in promotions, you may need to create an account.
• You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities under your account.
• You agree to provide accurate, current, and complete information during registration and keep your account information up to date.
• We reserve the right to terminate accounts or cancel orders if you provide false information or violate any part of these terms.

2. Purchases

• All purchases on Custom Thread are one-time payments. We do not offer subscription-based services at this time.
• By placing an order, you agree to pay all applicable fees, taxes, and shipping costs associated with your purchase.
• All sales are final, as our goods are customized. We do not offer refunds unless under special circumstances, as outlined in our Shipping and Return Policy at https://customthread.org/shipping-returns.

3. Ownership of Content

• All content on the website, including but not limited to our logo, visual design, images, graphics, trademarks, and any other intellectual property, is the exclusive property of Custom Thread Company. It is protected by intellectual property laws in the United States and internationally.
• You may not use, modify, reproduce, or distribute any content from our website without our express written consent.

4. User Feedback and Suggestions

• Any feedback, suggestions, or ideas you submit to us through our website, email, or other forms of communication may be used by Custom Thread without restriction or compensation.
• By providing feedback or suggestions, you agree that we have the right to implement, modify, or distribute your contributions in any form.

5. Promotions, Contests, and Sweepstakes

• Custom Thread may offer promotions, contests, or sweepstakes from time to time. These promotions will be subject to specific rules and regulations, which will be made available at the time of the promotion.
• Participation in such promotions is voluntary, and by entering, you agree to comply with any additional terms provided for the promotion.

6. Limitation of Liability

• To the fullest extent permitted by law, Custom Thread Company is not liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website, account, or products.
• Our products are provided “as is” without warranties of any kind, either express or implied. We do not guarantee that our website or services will be error-free or uninterrupted.

7. Governing Law

• These terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
• Any disputes arising out of these terms or your use of our website will be resolved exclusively in the state or federal courts located in California, United States.

8. Changes to Terms

• We reserve the right to modify or update these terms at any time. Any changes will be posted on this page, and the effective date at the top will be updated. Your continued use of the website following any changes constitutes acceptance of the revised terms.

9. Contact Information

If you have any questions about these terms, please contact us:

• Email: customerservice@customthread.org
• Contact Page: https://customthread.org/contact-us

Thank you for choosing Custom Thread Company for your personalized clothing!