Shipping & Return Policy

Last updated: September 15, 2024

Shipping Policy

At Custom Thread, we are committed to delivering your customized clothing with the highest quality and care. Please review our shipping policy below:

• Shipping Locations: We currently only ship within the United States. We do not offer international shipping at this time.
• Processing Time: Orders typically take 5-7 business days to process before they are shipped. You will receive a confirmation email with tracking information once your order has shipped.
• Shipping Time: Delivery times may vary depending on your location. Standard shipping typically takes 3-5 business days from the date of shipment.
• Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order.

Return Policy

As all items are customized to your specifications, we generally do not accept returns or offer refunds. However, we understand that special circumstances may arise. Please review our return policy below:

• Non-Refundable Items: Customized clothing items are non-refundable. Please ensure that you carefully review all customization details before placing your order.
• Special Circumstances: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will review each case individually and may offer a replacement or store credit if the issue is deemed valid.

Contact Us

If you have any questions regarding your order, shipping, or our return policy, please reach out to our customer service team:

• Contact Page: Custom Thread Contact Us
• Email: customerservice@customthread.org

We appreciate your understanding and support. Thank you for choosing Custom Thread for your personalized clothing needs.