Payment Policy

Last updated: September 15, 2024

At Custom Thread, we aim to provide a smooth and secure payment experience for all our customers. Below are the details of our payment policy:

Payment Methods

• PayPal: We primarily use PayPal to process payments, ensuring a secure and convenient transaction process.
• Billing Information: You may choose to save your billing information for future purchases. This information is securely stored and used only for transaction purposes.
• Payment Security: Our secure servers protect your payment information using advanced encryption technologies.

Payment Terms

• One-Time Payments: All orders require a one-time payment at checkout. We do not offer installment or financing options.
• Taxes and Shipping Fees: Taxes and shipping fees will be calculated and added to your order total at checkout.
• No Additional Charges: There are no interest or additional charges beyond the total amount shown at checkout.

Refunds and Cancellations

• Refund Policy: Currently, refunds are not available for customized clothing items. Please ensure that all customization details are correct before placing your order.
• Cancellations and Refunds: Payments may be canceled or refunded under specific circumstances. For any concerns, please contact us directly.

Contact Us

For any questions or concerns regarding payment, please contact our customer service team:

• Contact Page: Custom Thread Contact Us
• Email: customerservice@customthread.org

Thank you for choosing Custom Thread. We value your business and are here to assist with any inquiries you may have.